Close Batch returns "Internal Server Error"

Last updated: June 24, 2026

Quick answer

  • Malformed tag from a declined txn
  • duplicate batch ID (TSYS blocks reuse within 5 days)
  • or manual batch handling. Use automatic settlement. "Batch has no eligible settlement" = refund-only batch against previously settled sales

See Batch and Settlements.

Symptoms

  • Close Batch Internal Server Error
  • Internal Server Error
  • Batch has no eligible settlement

Solution

Common causes:

  • Malformed tag from a declined transaction
  • Duplicate batch ID (TSYS blocks reuse within 5 days)
  • Manual batch handling conflicts

Prefer automatic settlement. The message "Batch has no eligible settlement" appears for refund-only batches against previously settled sales.

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See also