SMS 2FA code not arriving

Last updated: June 24, 2026

Quick answer

  1. Confirm the number can receive SMS
  2. Wait at least 60 seconds between resends
  3. Check signal and carrier filtering
  4. If it persists, contact support with your account email and phone number

See Merchant Setup — security.

Symptoms

  • SMS 2FA
  • 2FA code not arriving

Solution

  1. Confirm the phone number can receive SMS.

  2. Wait at least 60 seconds between resend attempts.

  3. Check cellular signal and any carrier-level SMS filtering.

  4. If the issue persists, contact support with your account email and the phone number on file.

The Koard MMS supports two-factor authentication for account security. See Setting up the Merchant — security recommendations.

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See also